Questions and answers
Frequently Asked Plumbing Questions
The questions we hear most often from homeowners across Toronto and the GTA, answered as plainly as we can.
- Straight answers from the phone line
- Emergencies, drains, heaters and leaks
- Residential and commercial questions
- Still unsure? Just call
Diagnosis first, tested after
- Licensed & insured: ask us
- Camera before cutting
- Water-tested repairs
- Booked by phone
About booking
Everything starts with a phone call to (365) 387-8531. We ask what is wrong and where you are, then arrange a visit.
About the work
Below are the questions that come up most. If yours is not here, call and ask.
Common questions
How do I book a plumber?
Call us. We do not use forms or online booking, because a short conversation helps us send the right plumber with the right parts.
What areas do you serve?
The City of Toronto and the surrounding regions of Peel, York, Durham and Halton.
What should I do if a pipe bursts?
Close the main water shut-off, switch off power to any wet electrical area if it is safe, move valuables, and call us.
Do you give prices over the phone?
We can explain what usually drives the cost of a job, but we will not quote a firm price for work we have not seen.
Does plumbing work need a permit?
Some does. In Ontario, new plumbing, many alterations and backwater valve installations usually require a municipal permit. We will tell you when a job needs one.
Should I use chemical drain cleaner first?
We would rather you did not. Harsh chemicals can damage older pipes and make the job more hazardous for whoever clears the drain.
Can you replace a rented water heater?
Rental contracts have their own terms, so check yours first. We can help you understand the options and install an owned unit if you choose to buy.
Do you work on condos?
Yes, within your unit. Shared risers and building systems are usually the corporation's responsibility, so check with your property manager.